Frequently Asked
Questions

77tez requires identity verification as part of its KYC process. Pakistani users are typically asked to submit a copy of their CNIC (Computerised National Identity Card) or a valid passport. Proof of address may also be requested in some cases. Completing KYC unlocks full deposit, withdrawal and gameplay features on your account.

No. Each user is permitted to hold only one 77tez account. Creating duplicate accounts is a breach of our Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you have lost access to your original account, please contact our support team to recover it rather than registering a new one.

Click the Forgot Password link on the login page and enter the email address associated with your account. You will receive a password reset link by email. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. For further help, contact our 24/7 live chat support.

You must be at least 18 years old to register and use 77tez, or meet the higher minimum age required by the operator's licensing jurisdiction. 77tez strictly enforces this policy through its KYC identity verification process. Any account found to have been registered by a minor will be closed immediately and any associated balance will be forfeited.

You can request account closure through your account settings or by contacting our support team via live chat or at [email protected]. Before closing, any remaining balance will be processed for withdrawal in accordance with our standard withdrawal policy. If you are closing your account for gambling-related reasons, we strongly recommend activating self-exclusion instead so that additional safeguards apply.

The minimum deposit amount on 77tez varies by payment method but is generally set at a level accessible to most Pakistani users in PKR. Exact minimums are displayed in the cashier section of your account for each available deposit option. We recommend checking the cashier directly for the most current figures, as these may be updated from time to time.

Withdrawal processing times depend on the method selected and the status of your KYC verification. Most PKR withdrawals to e-wallets such as Easypaisa or JazzCash are processed within 24 hours once approved. Bank transfers may take 1 to 3 business days. KYC must be fully verified before your first withdrawal can be processed. Requests made during peak periods may take slightly longer.

77tez does not charge its own processing fees on standard deposits and withdrawals. However, your payment provider or bank — such as HBL, UBL or Meezan Bank — may apply their own transaction fees independent of 77tez. We recommend checking with your payment provider before initiating a transaction. Currency conversion fees may also apply if your payment method operates in a currency other than PKR.

Withdrawals can be delayed or declined for several reasons: incomplete KYC verification, an outstanding bonus wagering requirement that has not yet been met, a mismatch between your registered payment details and your account information, or an internal review flag. Log into your account to check for any pending verification tasks or notifications. If the issue is unclear, contact our 24/7 live chat support for a direct explanation.

Yes. 77tez provides deposit limit controls as part of its responsible gambling toolkit. You can set daily, weekly or monthly PKR deposit caps directly from your account settings. Lowering a limit takes effect immediately; raising a limit involves a mandatory waiting period for your protection. These tools are designed to help you stay in control of your spending at all times.

Live in-play betting on 77tez lets you place wagers on sporting events after they have already started. Markets update in real time as the match progresses — for example, you can bet on the next wicket, next over run total or match result during a live PSL or ICC match. Odds shift dynamically based on the current state of play. A stable internet connection is recommended for the best live betting experience.

77tez offers a full suite of casino games including live dealer tables — such as roulette, blackjack and baccarat — as well as a broad library of slot titles and instant-win games. Live casino games are streamed in real time with professional dealers. New games are added regularly. The full catalogue is accessible from the Casino section of your 77tez account once you have registered and verified your identity.

Yes. 77tez is built mobile-first and is fully optimised for smartphones and tablets. The platform runs smoothly in mobile browsers on both Android and iOS devices without requiring a separate app download. All features — sports betting, live casino, account management, deposits and withdrawals — are accessible on mobile. Users across Karachi, Lahore, Islamabad and other Pakistani cities regularly access 77tez via their mobile devices.

77tez displays odds in decimal format by default, which is the most straightforward format for most users. A decimal odd of 2.50 means that for every PKR 100 wagered, your total return if successful would be PKR 250 — including your original stake. Higher odds indicate a lower probability of that outcome occurring. You can switch your preferred odds format in your account settings.

A wagering requirement specifies how many times you must bet a bonus amount before any winnings derived from it can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place PKR 10,000 in total qualifying bets before withdrawing bonus-derived winnings. The specific wagering requirement, qualifying games or bet types, and time limits are always stated in the individual promotion's terms.

Yes. If you prefer not to receive promotional offers — for example, as part of managing your gambling activity responsibly — you can opt out through your account settings under the communications or responsible gambling section. Users who are in a self-exclusion or cooling-off period will have all marketing communications automatically suspended for the duration of that restriction.

Yes. Most 77tez bonuses carry an expiry date, typically ranging from 7 to 30 days after the bonus is credited to your account. If the wagering requirement is not completed within the stated validity period, the bonus and any associated winnings will be removed from your account automatically. Check the expiry date listed in your account's bonus section or in the specific promotion's terms before accepting any offer.

77tez provides a comprehensive responsible gambling toolkit including deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods and self-exclusion. These controls are accessible directly from your account settings. If you need immediate help activating any of these tools, our 24/7 live chat team is available to assist. Full details are available on our dedicated Responsible Gambling page.

To self-exclude, go to Account Settings, select the Responsible Gambling section, and choose Self-Exclusion. You can select a period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Once activated, your account is suspended for the full duration and cannot be reopened early. All marketing communications are halted during exclusion. You can also request self-exclusion immediately via our 24/7 live chat or by emailing [email protected].

Online gambling may be restricted or prohibited in Pakistan under the Prevention of Gambling Act, 1977 and other applicable legislation. 77tez operates as an international online gaming platform and does not hold a license from the Pakistan Telecommunication Authority, the State Bank of Pakistan or any Pakistani provincial authority. This is not legal advice. You are solely responsible for determining whether your participation in online gambling is lawful in your jurisdiction before registering or playing.