Privacy Policy — 77tez

This Privacy Policy (the "Policy") describes how 77tez ("77tez", "we", "us" or "our") collects, uses, stores, discloses and otherwise processes personal data relating to individuals ("you", "your" or "User") who access or use the 77tez online sports betting and casino platform available at https://77tez.cam (the "Platform").

77tez operates as an international online gaming platform. We are committed to handling your personal information responsibly and in compliance with applicable international data protection standards. While our Platform is designed for Pakistani users — including those located in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — we do not hold a license from any Pakistani regulatory authority, and this Policy does not purport to establish compliance with Pakistani domestic data protection legislation, which continues to evolve.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of your agreement with 77tez.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, national identity number, IP address, device identifiers and financial data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or any other manipulation of that data.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, 77tez.
• "Data Processor" means any third party that Processes Personal Data on behalf of 77tez under contractual obligations.
• "KYC" means Know Your Customer — the identity and age verification process conducted by 77tez to confirm User eligibility and comply with applicable anti-money laundering and responsible gambling obligations.
• "Cookies" means small text files placed on your device by the Platform to store session, preference and analytics information.
• "Sensitive Data" means a subset of Personal Data warranting heightened protection, including financial account details, identity document numbers and data relating to health or vulnerability (e.g., self-exclusion status).

We collect Personal Data from you directly when you register an Account, use Platform features, contact support or interact with our services. We also collect certain data automatically through your device and browser when you access the Platform. The categories of data we collect are set out in the table below.

77tez processes your Personal Data on one or more of the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing is necessary to perform the agreement between you and 77tez — including operating your Account, processing bets, settling winnings and handling deposits and withdrawals in PKR.
• Legal Obligation: Processing is required to comply with applicable anti-money laundering (AML) regulations, KYC obligations, licensing conditions and law enforcement requests under relevant international legal frameworks.
• Legitimate Interests: Processing is necessary for the legitimate interests of 77tez, including fraud prevention, platform security, responsible gambling monitoring, business analytics and customer service improvements — provided those interests are not overridden by your rights.
• Consent: For specific processing activities — such as sending promotional emails, SMS notifications or personalised offers — we rely on your freely given, specific and informed consent. You may withdraw consent at any time by contacting support or updating your Account notification settings.

We use the Personal Data we collect for the following purposes:

Account & Platform Operations

• Creating, managing and securing your 77tez Account.
• Verifying your identity and age through our KYC process to ensure compliance with eligibility requirements (18+, or the higher minimum required by the operator/license jurisdiction).
• Processing deposits and withdrawals, maintaining your Account balance and recording your transaction history in PKR where applicable.
• Delivering sports betting markets — including Pakistan cricket, PSL, T20 leagues, ICC tournaments, football, UFC and other live sports — as well as casino, live dealer and slot products.

Security & Fraud Prevention

• Detecting, investigating and preventing fraudulent transactions, bonus abuse, money laundering and other prohibited activities.
• Monitoring for suspicious login attempts, unusual Account activity and potential chargebacks.
• Enforcing our Terms & Conditions and applicable use restrictions.

Responsible Gambling

• Monitoring usage patterns to identify indicators of problem gambling and triggering intervention tools where appropriate.
• Administering self-exclusion, deposit limits, loss limits and session time reminders as configured by you or applied by our responsible gambling team.
• Maintaining records of self-exclusion status to prevent re-registration in breach of a cooling-off period.

Customer Support & Communications

• Responding to your enquiries, complaints and account-related requests via email and live chat.
• Sending transactional communications such as deposit confirmations, withdrawal notifications and security alerts.
• Where you have consented, sending promotional communications about bonuses, PSL season offers, cricket tournament specials and other Platform promotions. You may opt out at any time.

Analytics & Platform Improvement

• Analysing aggregated usage data to understand how users across Karachi, Lahore, Islamabad and other cities interact with the Platform, allowing us to improve navigation, performance and content.
• Testing new features and products before wider rollout.

77tez does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We share your data only in the circumstances described below, and only to the minimum extent necessary.

• Service Providers and Data Processors: We engage trusted third-party vendors to assist with payment processing, identity verification, fraud detection, cloud hosting, analytics and customer support tooling. These vendors are contractually bound to process your data solely on our instructions and in accordance with appropriate data protection standards.
• Regulatory and Law Enforcement Authorities: We may disclose your Personal Data to competent authorities, including financial intelligence units, licensing bodies or law enforcement agencies, where we are legally obliged or permitted to do so — for example, in connection with AML reporting or a court order.
• KYC and Identity Verification Partners: To complete the KYC process, your identity documents and associated data may be shared with accredited third-party identity verification providers. These providers operate under their own privacy and security standards consistent with applicable international requirements.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of assets, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained. You will be notified of any such transfer where required by applicable law.
• With Your Consent: We may share your data with other parties where you have given explicit consent for a specific purpose not already described in this Policy.

As an international online gaming platform, 77tez may store and process your Personal Data in countries other than Pakistan. These countries may have data protection laws that differ from those applicable in your jurisdiction.

Where Personal Data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place — including contractual protections, encryption and access controls — to protect your data to a standard at least equivalent to that described in this Policy.

By using the Platform, you acknowledge and consent to the transfer of your Personal Data to servers and processors located outside of Pakistan for the purposes described in this Policy.

We retain your Personal Data for as long as your Account remains active and for a reasonable period thereafter, or as required by applicable law and our licensing and regulatory obligations. The following general retention principles apply:

• Account and KYC Data: Retained for a minimum of five (5) years following Account closure, or longer where required by AML, licensing or law enforcement obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction to satisfy financial record-keeping requirements.
• Responsible Gambling Records: Self-exclusion and cooling-off records are retained for a period sufficient to enforce the exclusion and prevent re-registration, typically five (5) years or longer depending on the nature of the exclusion.
• Support Communications: Retained for three (3) years from the date of the last interaction, or longer where relevant to an ongoing dispute or legal matter.
• Marketing Consent Records: Retained for as long as you remain subscribed and for a reasonable period following opt-out to demonstrate compliance.

Where Personal Data is no longer required for any lawful purpose, we will securely delete or anonymise it. Anonymised data — which can no longer be used to identify you — may be retained indefinitely for analytics and platform improvement purposes.

77tez implements a range of technical and organisational measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These include:

• Encryption: All data transmitted between your device and the Platform is protected using TLS (Transport Layer Security) encryption. Sensitive data at rest — including password hashes and financial records — is encrypted using industry-standard algorithms.
• Access Controls: Access to Personal Data is restricted to authorised 77tez personnel and Data Processors on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Intrusion Detection: We operate server-level monitoring and intrusion detection systems to identify and respond to potential security incidents promptly.
• Password Security: User passwords are stored as salted cryptographic hashes. We recommend that you use a strong, unique password for your 77tez Account and enable any available multi-factor authentication.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, we will take prompt remedial action and notify affected Users and relevant authorities as required by applicable law.

77tez uses cookies and similar technologies — including local storage, session tokens and analytics pixels — to operate the Platform efficiently and improve your user experience. The main categories of cookies we use are described below.

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens that keep you logged in, CSRF protection tokens and load-balancing identifiers. They cannot be disabled without impacting Platform functionality.
• Functional Cookies: Store your preferences such as language settings, odds format and last-visited sport or casino category (e.g., cricket, PSL, live casino). Disabling these may affect personalisation.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform — including which pages are most visited, session duration and error occurrences — to help us improve performance and content.
• Security Cookies: Used to detect fraud, unusual login patterns and bot activity to protect the Platform and its users.

Managing Cookies

You can manage or delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only certain types or delete existing cookies. Please note that blocking strictly necessary cookies will prevent you from logging into your Account or using core Platform features. Instructions for managing cookies are available in your browser's help section.

Subject to applicable law and our legal obligations — including AML record-keeping requirements — you have the following rights in relation to your Personal Data held by 77tez:

• Right of Access: You may request a copy of the Personal Data we hold about you and information about how it is used. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile information directly through your Account settings or by contacting support.
• Right to Erasure: You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal obligations to retain certain records (e.g., transaction data, KYC documents).
• Right to Restriction: In certain circumstances, you may request that we restrict the Processing of your Personal Data — for example, while we investigate a dispute about its accuracy.
• Right to Object: You have the right to object to Processing based on our legitimate interests, including direct marketing. You may opt out of marketing communications at any time via your Account settings or by contacting support.
• Right to Data Portability: Where Processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your Personal Data in a structured, machine-readable format.
• Right to Withdraw Consent: Where Processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of Processing carried out before the withdrawal.

To exercise any of the rights listed above, please contact our support team at [email protected]. We may need to verify your identity before processing your request. We aim to respond to all data rights requests within 30 days of receipt.

The Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect Personal Data from individuals under the age of 18. If we become aware that a minor has registered an Account or provided Personal Data, we will promptly suspend and close the Account, forfeit any associated balances and delete the relevant data to the extent permitted by our legal obligations.

If you believe that a minor has used the Platform or submitted Personal Data to us, please contact us immediately at [email protected] so that we can take appropriate action.

The Platform may contain references to third-party services, such as payment processors or game content providers. Where links to external websites are present, please note that this Privacy Policy applies solely to the 77tez Platform. We have no control over and accept no responsibility for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you use in connection with the Platform, including your chosen payment provider.

77tez reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, licensing requirements or Platform features. Where amendments are material, we will post the updated Policy on this page with a revised effective date and, where appropriate, notify you by email or in-platform notification.

Your continued use of the Platform following the posting of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you must cease using the Platform and contact support to close your Account.

We recommend reviewing this page periodically — particularly before each PSL season, ICC tournament or other major sports event during which promotional activity on the Platform may increase.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 77tez handles your Personal Data, please contact our support team using the details below. We take all privacy enquiries seriously and will respond within a reasonable timeframe.

Support Email:
[email protected]

Live Chat:
Available on-platform, 24/7 per operator information.

When submitting a data rights request, please include your registered Account username, the nature of your request and any relevant details that will help us locate and process your data accurately. We may need to verify your identity before fulfilling your request.